Dealing with bad customer service
Date Added: April 02, 2009 09:56:01 AM
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How to deal Bad Customers

 

 

How often have you complained to a store, or in a restaurant, about something, only to be rewarded with a blank stare, or an attitude?

 

It is so frustrating when one is paying money for an article of clothing, a meal, or anything else, just to find that what you paid for is not what you got!

 

 


In a restaurant:

 

  • A lot of people, especially women, don't really like to complain about their food for fear of 'making a scene'. You'll be relieved to hear that restaurants prefer people to complain, and give them a chance to rectify the situation, than for the people to never come back and bad mouth them to all and sundry. And there is a nice way to do it, which will (hopefully) get you the results you want. * Remember, lot more flies are caught with honey than with vinegar! Losing your temper or becoming annoyed when confronted by a meal not to your liking, especially, for example, when you've ordered a medium or rare steak and received one that is over done, or if you're on the receiving end of bad service, is not going to achieve anything. At worst you'll get indigestion and at best you'll leave the restaurant vowing never to return.

 

  • 'If you like us, tell your friends-if you don't tell us!' This is the motto of most stores and restaurants nowadays, if they want to make and keep happy customers. There might not be a sign displayed anywhere that states this, but speak to any store or restaurant owner and he'll agree-this is the basic premise by which most retailers live.
  • In a restaurant, where the meal is not to your liking, be polite, but firm: For example: 'I'm sorry to trouble you. I ordered my steak rare and it is too well done for my liking. Would you please bring me another steak?' is likely to have a far better result that blaming the waitress/ waiter or being aggressive. There are some times in life when it is better to be the lesser one in an argument, and have the attitude of seeming to ask for a huge favour to the restaurant with your patronage.
  • Bad service: Try and show (even if you have to pretend!) some empathy and understanding when you're being ignored or neglected especially if the restaurant is full. For example: "It looks like you're really busy, and i hate to bother you, but could i please have the coffee that i ordered?"
  • Chances are, the waiter/waitress will feel so bad about having neglected you, or forgotten your order, you'll either get the coffee on the house, or get perfect service for the rest of your time in the restaurant.
  • If the bad service continues (having to complain more than once is once too many), call the manager/supervisor and again, politely tell him/her what the problem is. Isn't it better to get what you want, than to get attitude? When confronted by people who treat you well, you'll always back down and apologize, and that should make your restaurant visit a much more pleasant experience.
  • The same example could be transferred to a retail store, or anywhere else that one depends on service from people.                                                                                                                                                        Written By: Submit URL